At Rugs1, we ensure a smooth and reliable shipping experience for our customers. Whether you’re ordering a vintage masterpiece or a modern rug, here’s everything you need to know about our shipping process.

Shipping Methods

We partner with trusted courier and logistics companies to deliver your orders safely and on time.

  • Standard Shipping: Cost-effective option with reasonable delivery times.
  • Express Shipping: Faster delivery for urgent orders (additional charges may apply).
  • International Shipping: Available to select countries with varying delivery times and fees.

Shipping Costs

  • Shipping charges depend on the order size, weight, and destination.
  • Estimated shipping costs will be calculated and displayed at checkout.

Delivery Times

  • Domestic Orders: Typically delivered within [3-7 business days].
  • International Orders: Delivery times vary depending on the destination, typically within [15-20 business days].
  • Delays may occur during holidays, high-demand periods, or due to customs processing for international orders.

Tracking Your Order

  • Once your order is shipped, you’ll receive a tracking number via email or SMS.
  • Use the tracking number to monitor your order status on our website or the courier’s platform.

Packaging

All products are securely packaged to prevent damage during transit. Special care is taken for delicate items like antique rugs and glass components in pillowcases or cushions.

International Shipping and Customs

  • Rugs1 ships to select countries worldwide.
  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delays due to customs are beyond our control, but we will assist in providing the necessary documentation.

Undelivered or Lost Packages

If your package is delayed or lost:

  • Check the tracking details first to confirm its status.
  • Contact us for further assistance.
  • For lost packages, claims can be filed with the courier company after an investigation period.

Shipping Restrictions

  • Certain regions may be excluded due to logistical or regulatory challenges.
  • Products with specific dimensions or materials may not be eligible for international shipping.

We at Rugs1 are dedicated to delivering your orders with care and efficiency. Thank you for shopping with us!